Privacy Policy

1. Legal Disclaimer

 

1. External Links & Service Availability

This website is provided on an "as is" and "as available" basis. While we strive to connect you with reliable third-party roadside operators, we do not warrant that our digital platform or dispatch services will be uninterrupted, completely secure, or error-free.

 

2. Limitation of Liability

To the maximum extent permitted by South African law (including the Consumer Protection Act, No. 68 of 2008), our company, its directors, and employees shall not be liable for any direct, indirect, incidental, or consequential damages, losses, or expenses arising from: 

• Mechanical delays, missed cargo deadlines, or business interruptions.

• The actions, negligence, or misconduct of independent towing operators or mechanics dispatched to your location.

• Any damage caused to your truck, trailer, or cargo during the recovery or repair process.

 

3. Professional Advice & Operator Status

The information provided on this website does not constitute technical or professional engineering advice. We act strictly as an intermediary dispatch service. Independent contractors handle all physical repairs, towing, and roadside assistance. Users must verify that the specific provider dispatched meets their corporate safety and licensing requirements.

 

 

2. Privacy Policy (POPIA Compliant)

 

1. Introduction

This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa. By using our truck breakdown services, you consent to the processing of your data as outlined below. 

 

2. Information We Collect

We process the personal information necessary to safely coordinate heavy-vehicle roadside assistance, including:

• Account & Contact Data: Company name, operator name, phone numbers, and email addresses.

• Vehicle & Operational Data: Truck registration number, fleet unit number, make, model, and cargo type (e.g., hazardous materials).

• Location Data: Real-time GPS coordinates or precise highway location markers of the broken-down asset.

• Financial Data: Billing addresses, VAT numbers, and corporate payment preferences. 

 

3. Purpose of Processing

In line with POPIA conditionality, your data is processed strictly for the following justifiable reasons:

• Concluding and performing contracts to resolve your fleet breakdowns.

• Verification of corporate identity and creditworthiness.

• Dispatching proximity-based roadside mechanics, tire technicians, and heavy-duty towing operators.

• Meeting legal, tax, and accounting requirements under South African law. 

 

4. Sharing with Third Parties (Operators)

To get your truck back on the road, we must share specific details (location, vehicle type, fault description, and driver contact number) with third-party service providers, such as independent roadside mechanics and towing operators. We mandate that these operators process your data securely and solely for the requested breakdown event. We do not sell or trade your fleet data to third-party marketers.

 

5. Security Safeguards

We implement strict technical and organizational measures to secure your personal information against unauthorized access, loss, or destruction. This includes encrypted communication channels, secure server firewalls, and restricted employee access to fleet location logs.

 

6. Your Data Rights under POPIA

As a data subject, you hold the following statutory rights under POPIA:

• Access: Request a copy of the personal information we hold about your business.

• Correction: Request that we update or correct inaccurate or outdated information.

• Objection: Object to the processing of your data for direct marketing purposes.

• Deletion: Request that we delete personal data that we no longer have a legal right or obligation to retain.

 

7. Contact Details of our Information Officer

If you wish to exercise your rights, lodge an inquiry, or file a complaint regarding your data privacy, please contact our designated Information Officer at:

• Email: assist@joubert-tta.com

• Phone: +27 77

• Physical Address: Cape Town, South Africa

You also have the right to escalate unresolved privacy complaints directly to the South African Information Regulator at enquiries@inforegulator.org.za. 

 

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8. Cross-Border Transfers of Personal Information
If your vehicle breaks down near South African borders or requires assistance while operating within the Southern African Development Community (SADC) region (including but not limited to Namibia, Botswana, Zimbabwe, and Mozambique), we may need to transfer your driver's contact details, vehicle specifications, and GPS location to cross-border roadside assistance networks.

In accordance with Section 72 of POPIA, we will only transfer this personal information if:

• The recipient country provides a level of data protection substantially similar to POPIA.

• The transfer is strictly necessary for the performance of our breakdown service contract with you.

• You have given your explicit consent to the transfer during the service request.